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Speaker Shep Hyken has worked with both Fortune companies and small businesses. Organizations book Shep Hyken to learn how to create a fantastic customer experience and how convenience attracts customers. Want to book Shep Hyken as a speaker for your event? I have read the Basic Data Protection Information and I consent to the use of my data for the purposes indicated in the Privacy Policy.

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Send Request. Customer experience speaker Shep Hyken has an extensive background in customer service and experience. In addition, he made it into the Hall of Fame of the National Speakers Association for his achievements in the profession of a public speaker. The businesses and organizations that Shep works with are those who seek to cultivate long-term relationships with their clients and workers.

Numerous publications have included his articles. This is a customer service training program that assists clients in building a solid customer service culture and a customer-centric mentality. Shep launched Shepard Presentations in and has since worked with Fortune companies and small businesses. People love to attend his speeches due to his high-energy presentations that blend information with fun and humor.

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Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Customer service is not a department.